Accelerate your IT service management project with these pre-written templates and tools, which enable every project owner to focus on executing and implementing their ISO 20000-compliant ITSMS.
This documentation toolkit will ensure that your documentation meets the requirements of ISO 20000:2011, whilst adopting ITIL best practices, giving you peace of mind and removing unnecessary stress and hassle from your project.
Benefits of using this toolkit:
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Pre-written templates developed by service management experts, Shirley Lacy and Jenny Dugmore
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Reduce the room for error when developing your own templates
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Complete coverage of ISO 20000 requirements, alleviating the angst that can accompany projects
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Cost-effective investment for the optimal route to service management implementation
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Keeping sight of ISO/IEC 20000:2011 requirements
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Streamlined and efficient processes for ease of project management, execution and audits
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Decrease work and stress so you don’t get delayed drafting documentation
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Guidance and templates on adopting ITIL best practices